Last Updated: November 19, 2024

1. Introduction

EvMak Tanzania (“we,” “our,” or “the Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our financial technology services in accordance with the Tanzania Data Protection Act and other applicable laws. All data collected are from clients who we have on-boarded.

2. Information We Collect

2.1 Personal Information

• Full name
• National identification number
• Date of birth
• Contact information (phone number, email address, physical address)
• Bank account details
• Employment information
• Transaction history

2.2 Technical Information

• Device information
• IP address
• Browser type
• Operating system
• App usage data
• Location data

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our financial services
• To process transactions and payments
• To verify your identity and prevent fraud
• To comply with regulatory requirements
• To improve our services
• To communicate with you about our services
• To provide customer support

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers located within Tanzania
• Regular security assessments
• Access controls and authentication measures
• Regular staff training on data protection

5. Data Sharing and Disclosure

We may share your information with:

• Banking partners and payment processors
• Regulatory authorities (Bank of Tanzania, TCRA)
• Law enforcement agencies when required by law
• Service providers who assist in our operations

6. Your Rights

Under Tanzanian law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing of your information
• Withdraw consent for optional data processing
• File a complaint with relevant authorities

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. International Data Transfers

If we transfer your data outside Tanzania, we ensure adequate protection through:

• Data transfer agreements
• Appropriate safeguards
• Compliance with international data protection standards

9. Children’s Privacy

We do not knowingly collect or process personal information from individuals under 18 years of age without parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• Email notifications
• App notifications
• Website announcements

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

EvMak Tanzania
Plot 235 Oyster Bay, Mtwara Crescent, Dar es Salaam
Email: info@evmak.com
Phone: +255 716 400001

12. Regulatory Compliance

This Privacy Policy complies with:

• Tanzania Data Protection Act
• Bank of Tanzania Regulations
• Tanzania Communications Regulatory Authority Guidelines
• Electronic and Postal Communications Act (EPOCA).